星伴 StarBuddy · 客服支援
最後更新：2026 年 6 月 22 日
常見問題
Q1：如何取消訂閱？
訂閱由 Apple App Store 管理，取消方式：
取消後仍可使用至本期到期日。
Q2：忘記密碼怎麼辦？
於登入頁點「忘記密碼」，輸入註冊 email，系統會寄送重設連結（請檢查垃圾郵件）。若仍未收到，請寄信至 support@starbuddy.app。
Q3：如何刪除我和孩子的所有資料？
寄信到 support@starbuddy.app，主旨「刪除帳號」，內文附上註冊 email。我們會在 7 個工作日內確認並執行，所有資料於 30 日內永久清除。
Q4：訓練紀錄不見了？
訓練紀錄會即時同步至雲端。若登入後看不到舊紀錄，請確認：
- 是否登入正確的家長帳號
- 網路是否正常（離線時無法看到雲端紀錄）
- 是否在訓練後完成「結束本次」流程（中途強制關閉 App 可能未上傳）
若仍有問題，請寄信並附上孩子暱稱與大約日期，我們可協助查詢。
Q5：訂閱付了錢但功能沒解鎖？
- 檢查網路後，於訂閱頁點「還原購買」
- 確認登入的家長帳號與當初購買的 Apple ID 一致
- 若仍未解鎖，寄信附上 Apple 收據（信件主旨「訂閱無法解鎖」）
Q6：孩子年齡或性別填錯了，可以改嗎？
可以。進入「孩子檔案」→ 編輯。修改後新的訓練內容會依新設定生成，過往紀錄保留不變。
Q7：可以一個帳號建多個孩子嗎？
可以。家長帳號下可建立多個孩子檔案，每個獨立記錄訓練進度。Pro 訂閱涵蓋同一帳號下所有孩子。
Q8：App 沒有聲音 / 語音卡住？
- 檢查 iPhone 是否靜音（側邊靜音鍵）
- 檢查 App 內語音設定是否開啟
- 嘗試重啟 App
- 仍無聲請寄信，附上裝置型號與 iOS 版本
Q9：找不到「家長監護密碼」？
家長監護密碼於孩子首次建檔時由您自行設定，用於進入訂閱頁、修改孩子資料等敏感操作。若忘記，請寄信至 support@starbuddy.app，主旨「重設家長密碼」，我們會驗證後協助重設。
意見回饋
有任何改善建議、功能請求、bug 回報，歡迎寄信。我們會認真閱讀每一封來信。
English Version
StarBuddy · Support
Last updated: June 22, 2026
FAQ
Q1: How do I cancel my subscription?
Subscriptions are managed by Apple App Store:
Q2: I forgot my password.
Tap "Forgot Password" on the login screen and enter your registered email. Check spam if you don't receive the reset link. Still stuck? Email support@starbuddy.app.
Q3: How do I delete all data for me and my child?
Email support@starbuddy.app with subject "Delete Account" and your registered email. We confirm within 7 business days; all data is permanently erased within 30 days.
Q4: My child's training records are missing.
Records sync to the cloud in real time. Check:
- You're logged into the correct parent account
- Internet is reachable (offline mode can't show cloud records)
- You completed the "End session" flow after training (force-closing the App may skip upload)
Q5: I paid but Pro features didn't unlock.
- Check internet, then tap "Restore Purchases" on the subscription screen
- Confirm the parent account matches the Apple ID that purchased
- If still locked, email us with your Apple receipt
Q6: I entered wrong age/gender for my child. Can I fix it?
Yes. Go to Child Profile → Edit. New training content will adapt; past records remain unchanged.
Q7: Can one account have multiple children?
Yes. Pro subscription covers all children under the same parent account.
Q8: No sound / voice freezes.
- Check the silent switch on the side of your iPhone
- Check in-App audio settings
- Restart the App
- Still silent? Email us with your device model and iOS version
Q9: I can't find the parental gate password.
The parental gate password is set during onboarding and protects sensitive actions (subscription, child data edit). If forgotten, email us with subject "Reset Parental Password".
Feedback
Suggestions, feature requests, bug reports — all welcome. We read every message.